WARRANTY & RETURNS
LIMITED WARRANTIES
• VAPE BOSS BATTERIES ARE CONSUMABLE
PRODUCTS AND HAVE A FINITE LIFE SPAN.
THEY ARE UNDER WARRANTY FOR 56 DAYS STARTING FROM THE DAY OF
RECEIPT. THIS WARRANTY IS VOID IF THE
UNIT HAS BEEN BROKEN DUE TO MISHANDLING AND/OR TAMPERING.
•
VAPE BOSS CLEAROMIZERS ARE ORALLY CONSUMABLE ITEMS AND ARE NOT COVERED
BY A WARRANTY. HOWEVER, IF DEEMED TO BE
FAULTY WE MAY REPLACE THEM AT OUR DISCRETION IF CONTACTED WITHIN 7 DAYS OF
RECEIPT.
•
VAPE BOSS CLEAROMIZERS. DEAD ON ARRIVAL. THE CUSTOMER MUST CONTACT US
WITHIN 24 HOURS AFTER RECEIVING THE ITEM IN ORDER FOR THE WARRANTY TO BE
APPLICABLE. CONTACTING US AFTER THIS ALLOTTED PERIOD WILL MEAN THAT WE CANNOT
OFFER A REFUND OR RETURN. PLEASE NOTE THAT THIS ALSO APPLIES TO MULTIPACKS.
CLEAROMIZERS WHICH HAVE BEEN OVER TIGHTENED, DROPPED AND CRUSHED ARE NOT
COVERED BY THIS WARRANTY.
•
DISPOSABLE UNITS ARE NOT COVERED BY A WARRANTY AS THEY ARE CONSUMABLE
ORAL PRODUCTS.
ONE YEAR (12 MONTHS) LIMITED WARRANTY
•
VAPE BOSS CHARGERS, CHARGING CASES AND WALL ADAPTOR PLUGS ARE COVERED BY
A WARRANTY PERIOD OF ONE YEAR (12 MONTHS) FROM THE DAY OF PURCHASE. IF AN ITEM HAS AN ELECTRICAL FAULT SUCH AS,
BUT NOT LIMITED TO, FAILURE TO EMIT CHARGE, WE WILL REPLACE IT UP TO ONCE (AT
OUR DISCRETION). ANY ISSUES PERTAINING
TO USER ERROR SUCH AS, BUT NOT LIMITED TO, PHYSICALLY MISHANDLING THE ITEM WILL
RESULT IN THE WARRANTY BEING VOIDED.
CONDITIONS OF RETURNS
• IN ORDER TO RETURN A PRODUCT, YOU MUST
HAVE A RETURNED MERCHANDISE AUTHORISATION (RMA) FORM AND NUMBER FROM A MEMBER
OF OUR CUSTOMER SERVICE TEAM BY EMAILING THEM AT (INFO@BOSSVAPES.CO.UK) ANY UNSOLICITED AND UNAUTHORISED RETURNS WILL
BE DISPOSED OF.
•
RETURNS MUST BE RECEIVED WITHIN 10 WORKING DAYS OF THE RMA FORM AND
NUMBER BEING ISSUED. IF AN ITEM IS NOT
RETURNED WITHIN THIS TIME FRAME, WE ARE UNABLE TO ACCEPT IT.
•
ONCE WE HAVE RECEIVED A RETURNED ITEM, PLEASE ALLOW UP TO 5 WORKING DAYS
FOR IT TO BE PROCESSED AND REPLACEMENTS DISPATCHED.
•
VAPE BOSS ARE NOT RESPONSIBLE FOR REIMBURSING ANY SHIPPING COST FOR
RETURNING ITEMS.
•
VAPE BOSS ARE NOT RESPONSIBLE FOR ITEMS THAT GET LOST IN TRANSIT. THEREFORE, WE SUGGEST SENDING RETURNS VIA A
TRACKABLE SERVICE.
•
IT IS THE CUSTOMER’S RESPONSIBILITY TO ENSURE THEIR PARCEL IS SENT WITH
THE CORRECT POSTAGE METHOD. IF AN ITEM
IS SENT INCORRECTLY, IT DOES NOT REACH US AND MAY GET DESTROYED BY THE POSTAL
COMPANY.
EXCHANGES
• IF YOU ORDERED THE WRONG PRODUCT, WE
CAN EXCHANGE IT AS LONG AS IT IS SAFELY RETURNED TO US UNOPENED AND UNUSED
WITHIN 7 WORKING DAYS. WE DO KINDLY ASK
THAT YOU PAY FOR THE RETURN POSTAGE AND PACKAGING. PLEASE CONTACT CUSTOMER SERVICES AND REQUEST
AN RMA FORM AND NUMBER TO ENSURE A SPEEDY TURN-AROUND.
VAPE BOSS LIMITED RESERVES THE RIGHT TO
CHANGE OUR WARRANTY CONDITIONS WITHOUT NOTICE.
WE ALSO RESERVE THE RIGHT TO REFUSE ITEMS RETURNED TO US WHICH DO NOT
FULFIL THE REQUIREMENTS STATED ABOVE.