Terms & Conditions




Welcome to our website. Please take the time to specifically read these terms and conditions along with our privacy policy which govern your use and participation our website. By accessing and using our website you accept these terms and conditions in full. Upon placing an order, you signify that you have read these terms and conditions and agree to be bound by them and comply with them in full. If for any reason you do not agree to be bound by these terms and conditions you must not use our website and can contact us for more information. Boss Vapes reserves the right to amend these terms and conditions at any time without prior notification to customers.


You represent that you are an adult of the age of 18 years or older and are agreeing to and accepting these terms and conditions. Otherwise, you are prohibited from accessing and using this website and any of its functions, products or services.


BOSS VAPES is committed to protecting your privacy. Please visit our Privacy Policy to fully comprehend how our business gathers, discloses, uses and manages your personal data.


Unless it is otherwise noted or stated, we and/or our licensors own and operate the property rights of this website and all it's the material therein. All rights are reserved. Pages from this website can be viewed and printed for personal use only. The following restrictions are set out within our Terms and Conditions:

You must not:

    1. Re-publish content material in any form from this website

    2. Sell, rent or sub-license material from this website

    3. Copy, duplicate, reproduce or exploit material from our website for    any commercial     purposes

    4. Edit or modify any material from this website

    5. Re-distribute any material from this website


When using and accessing our website any intentions to cause damage, deny or prohibit accessibility to the website in any way that is unlawful, illegal or any instance of fraudulent or harmful behaviour is prohibited. Using and accessing our website in order to copy, store, host, transmit, send, use, publish or distribute material that could be considered damaging to computer software is prohibited in all forms. Without prior written consent you may not conduct or perform any systematic or automated data collections in relation to our website. Unsolicited transmission of commercial communications is prohibited. Without prior written consent, any sharing of marketing of our website for any purpose is prohibited.


It is your sole responsibility to ensure that your User ID and password to for your BOSS VAPES account is are kept confidential. You agree and are bound to all terms and conditions by any activity that is performed under your BOSS VAPES account. It is within BOSS VAPES's discretion to reserve the right to refuse service, terminate your account and cancel any orders at any time without notice or explanation.


The material, images, sounds, information and communications that you submit to our website for whatever purposes will grant us a worldwide, non-exclusive license to reproduce, translate, distribute and publish it for existing or future commercial purposes. The communications and material you submit to our website will be handled in a non- confidential and non-proprietary manner unless previously stated and you also grant us the right to sub-license these rights and the right to bring any actions for infringement on of these rights. You must not submit any illegal or unlawful content and must not infringe on any third party's legal rights.


All items sold on the BOSS VAPES website are subject to a 7 working day cooling off period and as such customers are entitled to a full refund on any unopened and unused items purchased within this time period except for e liquid due to customer safety. This 7 working day period begins the day that the items are received*. If for any reason you are unsatisfied with your items or want to make an exchange, you MUST report your request to info@bossvapes.co.uk within this 7 working day period. Request made after this time will be denied.

In order to exchange an item, it must be returned to BOSS VAPES unopened and unused within 7 working days complete with a Returned Merchandise Authorisation (RMA) form and number authorised a member of the Customer Service team.  Postage and packaging costs will be covered by the customer.

*For tracked items, this will be the day that the tracking states “delivered” on the relevant postal carrier’s website. 

The cost of shipping from the customer to BOSS VAPES in the event of a return is the full responsibility of the customer. BOSS VAPES are not responsible for items that get lost and/or stolen in transit. This term is agreed to upon placing a BOSS VAPES order.


In the event of defects in the workmanship or materials, BOSS VAPES products are warranted as follows:

BOSS VAPES chargers, charging cases and wall adaptor plugs are covered by a warranty period of one year (12 months) from the day of purchase.  If an item has an electrical fault such as, but not limited to, failure to emit charge, we will replace it up to once.  The replaced item will carry over the original item’s warranty.  Any issues pertaining to user error such as, but not limited to, physically mishandling the item will result in the warranty being voided. 

BOSS VAPES Batteries are consumable items and are warranted for 56 days from the date of receipt.  This warranty is void if the unit has been broken due to mishandling or tampering. Regular replacement of batteries is recommended for best usage results.

BOSS VAPES cartomizers are consumable items and not under warranty. Replacements may be issued at our discretion.

BOSS VAPES Atomisers are consumable products and come with a strict 7-day warranty as they are oral consumable products.  Atomisers which have been over tightened, dropped and crushed are not covered by this warranty.

A warranty is voided if a BOSS VAPES product is used with any product from a different electronic cigarette supplier.

All exchanges and replacements require a complete Returned Merchandise Authorisation (RMA) Form and Number unless expressly stated by a member of staff and returns must be received within 10 working days of said RMA number and form being issued by a member of staff. Failure to return items within this period will void your right to exchanges and returns in any future instances.

BOSS VAPES reserves the right to refuse any exchange request that does not fulfill our requirements. To see specific rules regarding our replacement guidelines please email us on info@bossvapes.co.uk

Warranties are only applicable to products purchased on BOSSVAPES.co.uk or from authorised BOSS VAPES retailers. Any product purchased at other locations or websites are not covered by any warranty.


BOSS VAPES cannot warrant or guarantee the complete accuracy of all or any information published on this website, that the website will remain available at all times or that content is kept up to standards and date. To the absolute maximum under applicable law BOSS VAPES excludes all representations, warranties and conditions that relate to this website and the use of our site. This includes, without limitation, any warranties implied by law of satisfactory quality.


You hereby indemnify our website and undertake to keep us indemnified against any losses, damages, costs, liabilities and expenses (including, without limitation, legal expenses and any amounts paid by us to a third party in settlement of a claim or dispute on the advice of our legal advisers) incurred or suffered by us arising out of any breach by you of any provision of these terms and conditions.


If you breach our terms and conditions in any way, we have the right to undergo or take action as deemed appropriate and at any time may deny you access to our website by necessary means and/or bring court proceedings and legal action against you. Our terms and conditions are for the benefit of both parties but are not intended to benefit third party associations or be enforceable by any third party. Our relation to these terms and conditions is not subject to the consent of any third party. BOSS VAPES may suspend or terminate this Agreement or a member's account at any time and immediately if we believe there has been fraudulent activity has been used on our website.


BOSS VAPES has the right to change, modify or revise our website at any time without prior notification. By using our site, you agree to be bound by any changes, modifications and revisions.


You hereby take full responsibility for the use of your BOSS VAPES product. The BOSS VAPES cartridges and e liquid contain nicotine, propylene glycol, water, edible flavouring, and other safe flavouring ingredients. Propylene glycol is a water based natural compound found in many health products, foods and medicines. You should consult a doctor before using BOSS VAPES.  Each Cartridge Refill or bottle of E Liquid contains nicotine, with the zero nicotine e liquid being an exception. The effects of nicotine are stimulation, a feeling of relaxation, calmness, and alertness. These effects can last from minutes to hours, and nicotine is considered habit forming and addictive. The carcinogenic properties of nicotine in a standalone form, separated from tobacco smoke, have not been evaluated by the International Agency for Research on Cancer/IARC.  The BOSS VAPES battery, Atomisers or, and e-liquid are small pieces and can be choking hazards. 

All BOSS VAPES products should be kept out of the reach of children and animals. Furthermore, the components can become very hot if used excessively or left in an open environment and if not following proper usage guideline and care can burn skin.  BOSS VAPES batteries must only be charged with the BOSS VAPES charger designed for that particular battery. For example, a Tank 650/900/1100mAh battery must NOT be charged with a Gemini charger and a Gemini battery must NOT be charged with a Tank charger.  Failure to adhere to these instructions is the fault of the user, and not BOSS VAPES. BOSS VAPES is not responsible for any harm, loss, or allergic reaction that may be caused by your use of the product. Any BOSS VAPES product purchased from BossVapes.co.uk or via an authorised re-seller of BOSS VAPES products are for individual use only. BOSS VAPES does not authorise re-selling of BOSS VAPES products in any other store or website without prior express consent under contract. Individuals who are found to be re-selling BOSS VAPES products without the aforementioned written consent may have legal proceedings brought against them.

 Any BOSS VAPES product purchased from BossVapes.co.uk or via an authorised re-seller of BOSS VAPES products are for individual use only. BOSS VAPES does not authorise the re-sale of BOSS VAPES products in any other store or website without prior express consent under contract. Individuals who are found to be re-selling BOSS VAPES products without the aforementioned consent may have legal proceedings brought against them.


Safe delivery of your package is the customer’s responsibility. BOSS VAPES ship all orders with a value of £0 to £39.99 via Royal Mail First Class. Orders from £40 to £250 that are going to a United Kingdom delivery address are shipped through Royal Mail with tracking unless specified by the customer. We highly encourage that you contact Royal Mail with your tracking information if provided to ensure the product is in route to you and to investigate any suspected loss. If Royal Mail cannot deliver the package to you at the address you provided, it is your responsibility to pick up the package at the local post office or depot, or to call Royal Mail and have it re-routed. Once a package is shown in tracking as successfully delivered we cannot process or reship replacements unless non receipt of goods can be proven.

BOSS VAPES will not accept responsibility of parcels signed for fraudulently by neighbours, family members or fellow tenants.  It is the customer’s responsibility to ensure they request their orders to be sent to safe secure locations.  

Orders shipping to an address outside of the United Kingdom with an order value under £100 are delivered via 2nd class Royal Mail (untracked). 


If you place an order on BOSS VAPES.co.uk and decide you want to cancel or change the address, you must notify us at BOSS VAPES Support within 3 hours of placing the order where we will endeavour to resolve the issue. However, due to the nature of our shipping processes cancellations and address changes cannot always be guaranteed.

In the event that it is not possible to alter the order before it has been processed, please notify BOSS VAPES Support where arrangements can be made to recover the order and a suitable resolution found.

All packages shipped outside of the United Kingdom may incur extra duty charges. BOSS VAPES is not responsible for any sales taxes, customs duties or other taxes charged by your customs department. To avoid any unexpected charges and rejections, please contact the customs organization in your home country regarding these policies.  BOSS VAPES will not be held responsible for a rejected and/or destroyed parcel on these grounds as it is the customer’s responsibility to ensure they are in compliance of such policies and conditions.


BOSS VAPES shall not be liable for any delay or failure to perform any of its obligations if the delay or failure results from events or circumstances outside its reasonable control, including but not limited to acts of God, strikes, lock outs, accidents, war, fire, severe weather conditions, governmental reforms, law changes and power failure, and BOSS VAPES shall be entitled to a reasonable extension of its obligations. If the delay persists for such time as BOSS VAPES considers unreasonable, it may, without liability on its part, terminate the contract.


All promotions, special offers and coupon codes (hereafter referred to as offers) are subject to the above terms and conditions of the BOSS VAPES website. Unless specified otherwise, all offers are subject to the following terms and conditions:

Offers are valid for one use per customer and may not be used in conjunction with any other offers and promotions.

Where there are multiple customers/users within one household; offers may be redeemed a maximum of two times per household and must be ordered via the users individual account.

Offers are subject to availability.

Offers are valid until the date stated at the time of publication.

Customers who become aware of an offer after having placed an order will not be able to redeem the offer retroactively.

BOSS VAPES reserves the right to withdraw offers at any time with no prior warning or notification.

Redeeming third party coupon codes is the responsibility of the customer and a code must be redeemed by the date stated by said third part companies. Boss Vapes cannot accept coupon codes from third party companies that are past their use by date.



These Terms and Conditions are governed by and construed in accordance with English law. The Courts of England shall have exclusive jurisdiction over any disputes arising out of these Terms. If you live outside the United Kingdom, English law shall apply only to the extent that English law shall not deprive you of any legal protection accorded in accordance with the law of the place where you are habitually resident (“Local Law”). In the event English law deprives you of any legal protection which is accorded to you under Local Law, then these terms shall be governed by Local Law and any dispute or claim arising out of or in connection with these Terms and Conditions shall be subject to the non-exclusive jurisdiction of the courts where you are habitually resident.


Boss Vapes reserve the right to change end/expiry dates on voucher codes sent via, but not limited to, email, direct mail, Facebook and twitter at our discretion. 

If an end date is not stated on a voucher code, Boss Vapes has the right to withdraw it at any time, without notice.